A communication strategy that prioritizes building strong relationships with guests through personalized interactions and timely responses. This involves leveraging technology to automate messages, provide relevant information, and address guest inquiries effectively.
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Actively soliciting and responding to guest feedback to identify areas for improvement, enhance the guest experience, and build a positive reputation.
The period before a guest’s scheduled arrival date during which they can cancel their reservation without incurring any financial penalties.
The process of securely transferring keys or access codes to guests upon arrival and retrieving them upon departure.
The use of charts, graphs, and other visual representations to analyze and interpret data related to short-term rental performance.