A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues, reflecting customer service efficiency and responsiveness.
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Allowing guests to access the property without an in-person meeting, often through keyless entry systems or lockboxes.
The process of dividing potential guests into specific groups based on shared characteristics, allowing hosts to tailor their marketing efforts and property…
Reservations made for events like birthdays, anniversaries, or small gatherings, often requiring additional services or amenities from the host.
Reservations made for a short-term rental on the same day as the check-in date. This often requires flexible hosts and efficient turnover…