A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues, reflecting customer service efficiency and responsiveness.
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Offering discounted rates or special offers to attract bookings, especially during low season or for last-minute reservations.
A pricing strategy employed by hosts to incentivize longer stays by offering discounted rates for guests who book for a full week…
Identifying and targeting specific guest demographics, such as families, business travelers, or digital nomads, through tailored marketing and property amenities.
The idea that 80% of the insights from guest reviews often come from 20% of the feedback, highlighting key areas for improvement.