A comprehensive list of items and tasks to be checked before, during, and after a guest’s stay, ensuring the property consistently meets high standards of cleanliness, maintenance, and guest satisfaction.
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A digital or physical resource providing guests with essential information about the property, amenities, local area, and house rules.
The process of gathering insights into the preferences, motivations, and behaviors of target guests to tailor marketing efforts and enhance the overall…
The intentional crafting of every touchpoint in the guest journey, from pre-booking to checkout, to create a positive, memorable, and personalized stay.
Refers to the accessibility features of New Jersey Transit (NJ Transit) for guests with disabilities staying in short-term rentals, impacting convenience and…