Providing a welcome packet with essential information, such as Wi-Fi passwords, house rules, and local recommendations, enhances the guest experience.
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Connecting the availability calendars of a short-term rental across multiple platforms to prevent double bookings and streamline reservation management.
Unique or specialized amenities offered to enhance the guest experience and differentiate a short-term rental from competitors.
A system for handling maintenance requests from guests, including tracking, communication with service providers, and resolution.
A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves…