A personalized digital or physical guide provided by short-term rental hosts, containing property information, local recommendations, and helpful tips for guests.
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The process of dividing a target market into smaller groups based on shared characteristics, such as travel purpose, demographics, or budget.
The preferred methods and frequency of communication for guests, such as email, text messaging, or in-app messaging, allowing hosts to tailor their…
Providing 24/7 guest assistance for emergencies, questions, or issues that may arise during their stay.
Gathering data directly from guests with their consent, typically through surveys, preference forms, or direct interactions. This data can be used to…