The methods and procedures used to grant guests access to a short-term rental property, such as keyless entry systems, lockboxes, or in-person check-ins.
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Actively monitoring, responding to, and leveraging guest reviews to improve services, address concerns, and enhance online reputation.
A digital or physical guide provided to guests upon arrival, offering essential information about the property, local recommendations, and house rules.
A Danish phrase combining “Fun” and “Hygge,” emphasizing the creation of a cozy, enjoyable, and memorable experience for guests.
The awareness and respect for different cultural norms, values, and practices when hosting guests from diverse backgrounds in a short-term rental setting.