Negative reviews or feedback from guests highlighting areas for improvement in the property, amenities, or hosting services.
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Glossary Terms
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A documented plan outlining procedures and responsibilities in case of emergencies or unforeseen situations affecting the property or guests.
Reviews and ratings provided by previous guests on short-term rental platforms, offering valuable insights into the guest experience and property quality.
The practice of listing a property on multiple short-term rental platforms, such as Airbnb and VRBO, to increase visibility and booking potential.
A fee charged by payment processors for each transaction made using a credit card. This fee is typically a percentage of the transaction amount plus a fixed fee per transaction.
A process that allows guests to access the property without any face-to-face interaction with the host, typically through keyless entry systems, lockboxes, or smart locks.
The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
A reservation request that requires host approval based on factors like guest reviews or specific booking requirements.
A group of similar short-term rental properties in the same market area that compete for the same pool of guests.
Setting rental rates strategically to remain competitive within the market while maximizing occupancy and revenue.
Unique features or benefits that differentiate a short-term rental property from competitors and attract guests.
The estimated travel time from a short-term rental property to popular attractions, transportation hubs, or business districts.