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Glossary Terms
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A cancellation policy that allows guests to cancel their booking with a full or partial refund, subject to certain conditions.
Software designed to manage operations of short-term rentals, including bookings, guest communication, and payments.
A rental property that includes all essential furniture for living, such as beds, sofas, tables, and appliances.
Amenities specifically catering to the needs of guests who travel frequently, such as loyalty programs, express check-in/out, and laundry services.
The process of managing interactions and relationships with vendors that provide services for short-term rentals, such as cleaning, maintenance, or property management.
A growth strategy in short-term rental management that involves acquiring or managing more properties within the same market or niche.
Communication exchanged between hosts and guests through spoken words, either in person or remotely, which can be important for building rapport and addressing concerns.
The steps involved in confirming the identity and legitimacy of both hosts and guests on short-term rental platforms.
A type of insurance policy that provides coverage for events held at a specific venue, such as a short-term rental property, and may be required by some platforms or local regulations.
A mobile payment platform that some short-term rental managers use to process payments and security deposits.