The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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A cleaning service offered to guests staying for an extended period, typically between 7-28 nights. This service helps maintain cleanliness and guest…
Refers to how close a short-term rental property is to popular tourist attractions, landmarks, or entertainment districts. Listings with high attraction proximity…
An online platform provided by platforms like Airbnb and VRBO where hosts can manage their listings, bookings, and communication with guests.
Feedback and ratings provided by guests after their stay in a short-term rental, influencing future bookings and the property’s reputation.