The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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Local laws and guidelines that specifically address the use and rental of individual dwelling units within larger properties for short-term rental purposes.
Strategies for encouraging past guests to refer new customers to short-term rental properties, often through discounts, rewards, or exclusive perks.
A semi-fictional representation of the ideal guest for a vacation rental, based on demographics, psychographics, and travel preferences.
A type of furnished, short-term rental typically used by business travelers, often managed by specialized companies.