The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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Connecting a short-term rental business with loyalty programs or rewards systems to incentivize repeat bookings and attract new guests.
A set of rules and conditions that determine the refund amount a guest receives if they cancel their booking.
Software solutions designed to streamline and automate various aspects of short-term rental management, including booking management, guest communication, cleaning and maintenance scheduling,…
Methods and techniques employed by hosts to consistently achieve outstanding guest reviews and ratings, contributing to increased bookings and positive reputation.