The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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A small, low-light fixture that can be provided in bedrooms or bathrooms to improve visibility and safety for guests at night.
Offering guests unique and authentic experiences that connect them with the local culture, attractions, and activities.
Connecting short-term rental management software or platforms with Okta, an identity and access management service, to streamline user authentication and authorization for…
Refers to the rental policies set by hosts or property managers that are designed to be flexible and accommodating to guests, such…