The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
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Refers to a traditional business with a physical location, as opposed to an online-only business. In the context of short-term rentals, it…
A thorough and comprehensive cleaning of a property, typically performed between guest stays and often including sanitation and disinfection procedures.
A detailed record of all maintenance and repairs performed on equipment provided in a short-term rental, ensuring accountability and proactive maintenance planning.
A customized plan created for guests, suggesting local attractions, restaurants, and activities based on their interests and preferences.