A predefined strategy for communicating with guests during unexpected events that disrupt their stay, such as power outages, internet failures, or natural disasters. This plan outlines how to inform guests, provide updates, and offer solutions to minimize inconvenience.
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A proactive and personalized approach to communicating with guests throughout their short-term rental journey, from pre-booking inquiries to post-stay follow-ups.
Over-reliance on automation in STR management, without considering the nuances of guest communication or potential technical glitches, can lead to impersonal guest…
Evaluations and feedback provided by guests who have stayed at a short-term rental, reflecting their overall experience and influencing the booking decisions…
The process of identifying potential risks and liabilities associated with short-term renting and implementing strategies to mitigate them, often a joint effort…