A thoughtful and curated approach to short-term rental hosting that focuses on creating a seamless and memorable guest experience from pre-booking to post-stay, encompassing all touchpoints of the guest journey.
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The process of handling reservations, including inquiries, confirmations, cancellations, and guest communication.
Effectively communicating with guests from different countries and cultures, often involving multilingual support, translated materials, and cultural sensitivity.
The use of technology to analyze guest feedback from reviews, surveys, and social media to understand guest satisfaction and identify areas for…
The percentage of time a short-term rental property is unoccupied over a specific period.