A legal document outlining the ownership and operational procedures for a business, especially important for short-term rental properties with multiple owners or managed by a company.
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The use of pre-written messages and scheduling tools to streamline guest communication, providing timely responses to inquiries, confirmations, and check-in instructions.
Laws and ordinances governing short-term rentals, varying by location, that address issues like permits, taxes, and occupancy limits.
The process of securely transferring property access to guests, often utilizing methods like lockboxes, smart locks, or key exchange services.
Being responsive, clear, and helpful in all communication with guests, from inquiries to post-stay feedback.