A guest service strategy that offers consistent and integrated support across all communication channels, ensuring guests receive prompt assistance throughout their stay.
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The percentage of bookings that are canceled by either the host or the guest within a specific timeframe.
The practice of analyzing data and market trends to optimize pricing and occupancy rates for maximum revenue.
A monthly or quarterly report provided by Airbnb or VRBO to property owners, detailing reservation details, payouts, and fees.
A business arrangement where two or more parties, such as property owners and management companies, pool their resources and expertise to operate…