A measure of guest satisfaction and loyalty, typically obtained through surveys asking guests how likely they are to recommend a short-term rental property to others.
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The initial phase of software testing where a select group of users (often internal or trusted external individuals) use the software to…
The division of rental income between the property owner and a property management company or platform.
Communication channels that allow hosts to interact directly with guests outside of the Airbnb and VRBO platforms, such as email or messaging…
A tax levied on the rental of accommodations, including short-term rentals, in many jurisdictions. Also known as a transient occupancy tax or…