A measure of guest satisfaction and loyalty, typically obtained through surveys asking guests how likely they are to recommend a short-term rental property to others.
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Detailed information provided to guests about how to access the property, including directions, lock codes, and wifi passwords.
The prevailing rental rate for similar properties in the same market area, used as a benchmark for setting competitive pricing.
A customer service and support ticketing system that can be used by short-term rental hosts to manage guest inquiries, resolve issues, and…
Regular assessments, conducted every three months, of key performance indicators like occupancy rates, booking trends, and revenue to inform business decisions.