Utilizing Zoom or similar video conferencing platforms to facilitate personalized communication with guests, such as providing virtual check-ins, answering questions, and offering local recommendations.
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A website owned and operated by a host or property manager that allows guests to book stays directly, bypassing third-party platforms and…
Processes and procedures implemented by hosts or property managers to ensure the consistent quality of the guest experience, including cleanliness, maintenance, and…
The various facilities and conveniences offered to guests in a short-term rental, categorized as essential, standard, or luxury amenities.
The practice of contracting specific business processes, such as guest communication, cleaning, or maintenance, to external service providers specializing in short-term rentals.