Establishing a system within Zendesk to categorize and prioritize guest support tickets based on urgency and importance, ensuring timely resolution of critical issues.
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The practice of using data analysis and insights to inform decision-making in short-term rental management, such as setting prices, optimizing listings, and…
Digital tools and platforms designed to enhance the guest experience, such as smart home devices, high-speed Wi-Fi, keyless entry systems, and entertainment…
Creating engaging video tours or walkthroughs to showcase the property’s layout, amenities, and ambiance to potential guests.
A structured introduction provided to new hosts by a property management company, covering topics like listing optimization, guest communication, and legal compliance.