Establishing a system within Zendesk to categorize and prioritize guest support tickets based on urgency and importance, ensuring timely resolution of critical issues.
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A third-party service that securely holds rental payments until after the guest checks in, providing financial protection for both hosts and guests.
A specialized cleaning service catered to the unique needs of preparing short-term rentals for new guests, often including laundry and restocking.
A type of insurance coverage offered to hosts and guests on some platforms that protects against financial losses due to identity theft…
A style of architecture characterized by pointed arches and ribbed vaults, sometimes found in historic short-term rentals, adding unique character and charm.