The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing concerns, and requesting feedback.
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An economic model based on the sharing of resources, such as homes or apartments, through online platforms like Airbnb and VRBO.
Streamlined processes and systems that optimize the management of short-term rentals, reducing costs and improving efficiency.
A measure of a short-term rental property’s profitability, calculated by subtracting operating expenses from revenue, excluding debt service and income taxes.
A trade association representing bed and breakfast establishments in Ohio, some of which may also operate as short-term rentals.