A digital or physical resource providing guests with all necessary information about the property and their stay, including check-in/out instructions, house rules, local recommendations, and emergency contacts.
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The process of verifying the identity and assessing the risk of potential guests before confirming a booking. This may involve background checks,…
A plan for maintaining regular and engaging communication with past, present, and potential guests throughout the year to build relationships and encourage…
A pricing strategy for short-term rentals that involves offering discounted rates during shoulder seasons (the periods between peak and off-season) to attract…
The use of software to automate communication with guests, such as booking confirmations, check-in instructions, and post-stay reviews.