A design process involving continuous improvement of a rental space or guest experience based on feedback, data analysis, and evolving guest preferences.
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A status awarded by Airbnb to experienced and highly-rated hosts who consistently exceed guest expectations, demonstrating excellence in hospitality and performance.
Bookings made directly through a host’s website or other channels, bypassing third-party platforms and their associated fees.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
The economic activity generated by individuals renting out their homes or spare rooms on platforms like Airbnb and VRBO.