The quality of service provided to guests at Ibis hotels, including responsiveness, helpfulness, and problem-solving.
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All communication and interactions between hosts, guests, and platforms occurring online, including messaging, reviews, and booking processes.
Creating a memorable and personalized experience for short-term rental guests by catering to their specific interests, preferences, and needs.
Guidelines established by hosts for their short-term rentals, outlining expectations for guest behavior, such as noise levels, smoking, and pet policies.
Software designed to help hosts manage their short-term rentals, offering features such as automated messaging, booking calendars, payment processing, and performance analytics.