The speed and efficiency with which a host or property manager responds to guest inquiries and messages through various communication channels.
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The process of booking a short-term rental directly through the property owner or manager, outside of online platforms like Airbnb or VRBO.
A safety device mandatory in most short-term rentals that detects the presence of carbon monoxide, a colorless, odorless gas.
A comprehensive guide provided by the host containing information about the property, amenities, appliances, and local area.
The designated time when guests are expected to arrive at the property for their stay.