A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management and operations.
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The different forms of feedback provided by guests and hosts on short-term rental platforms, including star ratings, written reviews, and private feedback.
The level of monitoring and interaction a host provides during a guest’s stay, ranging from minimal contact to on-site presence.
Insurance covering mortgage payments if the homeowner/host becomes unable to work, providing financial security for short-term rental property owners.
The platform’s system for guests and hosts to provide feedback on their experiences, influencing future bookings and fostering transparency.