The use of technology to automate tasks typically handled by a front desk, such as guest communication, booking management, and check-in/out processes.
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Incorporating game-like elements, such as rewards, challenges, or leaderboards, into the guest experience to increase engagement and encourage positive behaviors.
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The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
Refers to a situation where the number of short-term rental listings in a specific market becomes excessively high, potentially leading to increased…