The use of technology to analyze guest feedback from reviews, surveys, and social media to understand guest satisfaction and identify areas for improvement.
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An online platform or app providing guests with access to booking information, house manuals, local recommendations, and communication channels with the host.
The use of software to automate communication with guests, such as booking confirmations, check-in instructions, and post-stay reviews.
The fundamental economic principle that influences short-term rental pricing, where higher demand and limited supply lead to increased prices, and vice versa.
The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing…