Systematically collecting, analyzing, and responding to guest reviews and feedback to improve services, address concerns, and enhance reputation.
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Establishing and maintaining clear, timely, and effective communication channels with guests throughout their stay, from booking to checkout.
A status awarded by Airbnb to hosts who consistently meet specific performance criteria, including high guest ratings, responsiveness, and booking acceptance rates.
A pricing strategy where the price of a short-term rental approaches a certain level as the booking date gets closer. This strategy…
Specialized insurance policies designed to cover the unique risks associated with short-term rental properties, protecting both hosts and guests.