Systematically collecting, analyzing, and responding to guest reviews and feedback to improve services, address concerns, and enhance reputation.
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A term for a host who leverages their local knowledge and connections to provide guests with authentic experiences and personalized recommendations.
Designated parking spaces, either on-site or nearby, provided by the host for guests’ vehicles.
The process of comparing the performance of a short-term rental property against competitors or industry averages to identify areas for improvement.
Tools that allow hosts to manage their listings and bookings across multiple platforms, such as Airbnb, VRBO, and Booking.com.