The practice of maintaining prompt, clear, and helpful communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-up.
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The local area around a short-term rental property, including its safety, accessibility, amenities (restaurants, shops, attractions), and overall ambiance.
A security incident that involves unauthorized access to or disclosure of sensitive guest information, potentially resulting in identity theft, financial loss, and…
Collaborating with local businesses and service providers, such as cleaning services, tour operators, and transportation companies, to enhance guest experience and streamline…
A mobile point-of-sale (POS) device offered by Square that allows hosts to accept credit card payments from guests, particularly useful for security…