A scientific approach to marketing based on empirical evidence and behavioral patterns, often applied to understand and optimize customer acquisition and retention in the short-term rental market.
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Establishing a system within Zendesk to categorize and prioritize guest support tickets based on urgency and importance, ensuring timely resolution of critical…
A method of check-in that allows guests to access their short-term rental without any face-to-face interaction, often using keypads, lockboxes, or smart…
Negative reviews or feedback from guests highlighting areas for improvement in the property, amenities, or hosting services.
A booking option on some platforms where hosts commit to accepting all reservations within set parameters, often for increased visibility.