Documentation, such as photos, videos, or written reports, collected to support claims of property damage caused by guests during their stay.
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Charges applied by hosts or property managers for each guest beyond the standard occupancy limit specified for a short-term rental property.
Maintaining a system for monitoring sent quotes, their expiration dates, and follow-ups with potential guests to convert inquiries into bookings.
Various income sources for short-term rental hosts beyond nightly rates, like cleaning fees, extra guest fees, early check-in/late check-out charges, and potential…
The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.