Hosts or property managers who are among the first to adopt new technologies, platforms, or strategies in the short-term rental industry.
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A collection of essential supplies kept on hand by hosts to address unexpected issues or emergencies that may arise during a guest’s…
The process of actively soliciting, monitoring, and responding to guest feedback to improve property listings, address any issues, and enhance the overall…
Established benchmarks and guidelines for service, cleanliness, and overall quality in the hospitality industry, often applied to short-term rentals.
The process of collecting, analyzing, and responding to guest feedback to improve the overall guest experience and identify areas for improvement.