A secure storage device for keys or access cards, allowing for contactless check-in and key exchange with guests.
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The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting…
The quality of service provided to guests at Ibis hotels, including responsiveness, helpfulness, and problem-solving.
Implementing electronic locks or smart locks that allow guests to access the property without physical keys, improving convenience and security.
The ability to tailor pricing quotes based on factors like length of stay, seasonality, special events, or guest-specific requests.