Systems or software used to manage and organize guest information, communication history, and preferences to personalize interactions and build strong guest relationships.
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A message sent to guests after their departure, politely asking them to share their feedback and leave a review about their stay.
A host’s online representation on a short-term rental platform, showcasing their personal information, property details, and guest reviews.
A critical term for impersonal, automated, or delayed communication from a short-term rental host, often relying heavily on templates or lacking in…
The selection and arrangement of furniture, decorations, and amenities to create an appealing and comfortable atmosphere for guests.