Systems or software used to manage and organize guest information, communication history, and preferences to personalize interactions and build strong guest relationships.
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Communication between hosts and guests on short-term rental platforms, typically through the platform’s messaging system.
Strategies and techniques used to address and potentially lessen the impact of negative reviews from guests, including prompt responses, apologies, and resolutions.
Establishing a system within Zendesk to categorize and prioritize guest support tickets based on urgency and importance, ensuring timely resolution of critical…
Digital tools that help hosts manage availability, set dynamic pricing, and synchronize calendars across platforms.