The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
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Collaborative agreements between short-term rental owners and businesses offering complementary services, like cleaning, concierge, or local experiences, to enhance guest value.
Decorative rugs made from the hides of Nguni cattle, known for their distinctive patterns and luxurious feel, often used to add a…
A thin, delicate paper often used for wrapping small gifts or adding a decorative touch to welcome baskets.
Implementing customer satisfaction surveys within Zendesk to gather feedback from guests, identify areas for improvement, and enhance the overall guest experience.