The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
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A thoughtful gesture of providing guests with a basket of complimentary items upon arrival, typically containing snacks, drinks, local guides, and a…
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Refers to the business model of short-term rental management companies providing services directly to property owners, acting as intermediaries.
A measure of guest satisfaction related to the quality and reliability of the WiFi provided in a short-term rental property.