A percentage of the booking revenue charged by property management companies or platforms like Airbnb and VRBO for their services.
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The process of interacting with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing any…
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The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming…
A Swedish word for “Starfish,” often used metaphorically to describe a highly-rated short-term rental that stands out for its exceptional quality and…