The use of software to automate communication with guests, such as sending booking confirmations, check-in instructions, and responding to frequently asked questions.
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The arrangement and types of beds available in a short-term rental, impacting occupancy capacity and suitability for different guest groups.
This psychological principle, where higher expectations lead to increased performance, can be applied to STR guest interactions. Treating guests with high expectations…
A Swedish term for “Self-Service,” emphasizing the provision of amenities and information that empower guests to manage aspects of their stay independently.
Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email.