Communication with guests before, during, and after their stay through various platforms, such as Airbnb messaging, SMS, or email.
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Glossary Term: SMS
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Utilizing various communication channels like messaging apps, email, and SMS to provide a seamless and integrated guest experience throughout their stay.
The use of various communication channels, such as in-app messaging, email, and SMS, to interact with guests before, during, and after their stay. Effective messaging ensures smooth check-ins, addresses guest inquiries, and fosters positive relationships.
A communication system that integrates various messaging channels, such as email, SMS, and in-app messaging, allowing hosts to manage all guest communication from a single platform.
The various platforms or methods used to communicate with guests, including email, SMS, messaging apps, and phone calls.