Elements influencing guest trust and booking decisions, including reviews, property descriptions, host communication, and verification badges.
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Glossary Term: Reviews
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The overall satisfaction and positive experience of a guest during their stay at a short-term rental, encompassing factors like cleanliness, communication, and amenities.
Feedback provided by guests after their stay, publicly displayed on platforms like Airbnb and VRBO, influencing future booking decisions.
Effective and timely communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
The exchange of information and interactions between hosts and guests before, during, and after a short-term rental stay.
Maintaining proactive and responsive communication with guests before, during, and after their stay to enhance their experience and encourage positive reviews.
Positive guest reviews are crucial for attracting future bookings and building a strong reputation on platforms like Airbnb and VRBO.
The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.
The platform and process used to collect and display guest reviews and ratings for a short-term rental property.
Utilizing background checks, reviews, and communication to vet potential guests and minimize the risk of problematic bookings.
Content created by guests, such as reviews, photos, and social media posts, that provides authentic insights and influences potential renters.
The process of reviewing guest profiles, communication, and reviews to assess their trustworthiness and suitability.