Actively monitoring, responding to, and leveraging guest reviews to improve services, address concerns, and enhance online reputation.
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Glossary Term: Reviews
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Pre-prepared sets of questions sent to guests after booking or after their stay to gather feedback on their experience, preferences, and areas for improvement.
Refers to amenities provided at a short-term rental that have received positive reviews or ratings from previous guests, indicating their quality or desirability.
Promptly requesting and responding to guest feedback after their stay to improve the rental experience and address any concerns.
Providing high-quality toiletries, linens, and other amenities can enhance the guest experience and lead to positive reviews.
Actively seeking and responding to guest feedback, both positive and negative, is essential for improving your rental and attracting future guests.
Reviews and ratings provided by guests after their stay at a short-term rental, valuable for hosts to improve their offerings and attract future guests.
The use of software and technology to automate tasks and communication with guests after they book a short-term rental, such as sending booking confirmations, providing check-in instructions, and requesting reviews.
Evaluations and feedback left by guests after their stay at a short-term rental, publicly viewable on platforms like Airbnb and VRBO.
The exchange of information and interaction between a short-term rental owner/manager and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, and post-stay feedback.
Maintaining a high standard of cleanliness, amenities, and overall guest experience in a short-term rental property to meet or exceed guest expectations and garner positive reviews.
Maintaining clear and timely communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, to ensure a positive experience and address any concerns promptly.