Processes and procedures implemented by hosts or property managers to ensure the consistent quality of the guest experience, including cleanliness, maintenance, and communication standards.
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Glossary Term: Reviews
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A popular travel website that provides reviews and information on hotels, restaurants, and attractions, including short-term rental listings.
A feedback mechanism used by platforms like Airbnb and VRBO, allowing both guests and hosts to publicly rate and review their experiences with each other.
The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
Meaning ‘service sector’ in Swedish, this term highlights that short-term rental management and hosting fall under the service industry. Success in this sector depends heavily on providing excellent customer service and exceeding guest expectations.
Encompasses all aspects of creating a positive and memorable experience for guests, from pre-arrival communication to personalized recommendations and post-stay follow-up.
Measures taken by hosts or property managers to verify the identity and assess the suitability of potential guests before confirming bookings, often involving background checks and reviews.
Encompasses all aspects of a guest’s stay, from pre-booking communication to post-stay follow-up, aiming to provide a positive and memorable experience.
A metaphor for the constant flow and variety of guest reviews received for a short-term rental property.
Going above and beyond standard hospitality practices to create a memorable and positive stay for short-term rental guests, fostering positive reviews and repeat bookings.
Strategies and efforts to create memorable and engaging experiences for guests during their stay, fostering positive reviews and repeat bookings.
The process of choosing durable, comfortable, and high-quality mattresses for short-term rentals to enhance guest satisfaction and reviews.