A feature within a property management software or platform that consolidates all guest communication from multiple channels, such as Airbnb, VRBO, and email, into a single dashboard for efficient management.
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Glossary Term: Response Time
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A metric on booking platforms that measures how quickly and consistently hosts respond to guest inquiries.
The exchange of information and interaction between short-term rental hosts and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, during-stay support, and post-stay feedback.
A metric tracked by Airbnb and VRBO that measures how quickly and consistently hosts respond to inquiries and booking requests.
A metric used by Airbnb and VRBO to track how quickly a host responds to guest inquiries and booking requests, influencing search ranking and Superhost status.
A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues, reflecting customer service efficiency and responsiveness.
The speed and efficiency with which property managers address maintenance requests from guests, ensuring a positive experience and minimal disruption.
Strategies for efficiently handling multiple guest inquiries, booking requests, and messages simultaneously, especially during peak seasons.
The timeframe within which a host aims to respond to booking inquiries or quote requests to secure reservations effectively.
The process of efficiently handling multiple guest inquiries, booking requests, and messages to ensure timely responses and a positive guest experience.
Requests submitted by guests or identified by property managers for repairs, upkeep, or maintenance tasks at a short-term rental property.
The process of effectively communicating with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing concerns.