A form on a vacation rental website that allows potential guests to submit specific details about their desired trip, facilitating personalized responses and targeted offers.
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Glossary Term: Personalized Communication
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The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
Effective and personalized communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, to enhance satisfaction and encourage positive reviews.
A plan for maintaining regular and engaging communication with past, present, and potential guests throughout the year to build relationships and encourage repeat bookings.
A personalized and proactive communication approach in short-term rental hosting where hosts strive to build relationships with guests by addressing them by name and anticipating their needs.
Communication channels that allow hosts to interact directly with guests outside of the Airbnb and VRBO platforms, such as email or messaging apps.