A type of artificial intelligence chip that can be used in smart home devices to improve efficiency and provide a more personalized guest experience.
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Glossary Term: Personalization
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A theory of personality that suggests individual differences in personality are based on biological factors, which can be applied to tailor guest experiences based on personality types.
The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
Creating a welcoming and memorable experience for guests by adding personal touches, anticipating their needs, and exceeding expectations to foster a positive emotional connection.
The overall positive sentiment and satisfaction a guest derives from their stay at a short-term rental. It encompasses all aspects of the guest journey, from pre-booking communication to post-stay follow-up, with the goal of creating memorable and enjoyable experiences.
A hypothetical feature, referencing Salesforce’s Einstein AI, that analyzes guest data to suggest personalized recommendations for optimizing property listings, pricing, and amenities.
A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
Data that guests willingly and proactively share with short-term rental hosts, such as preferences, interests, and travel styles. This information can be collected through pre-stay questionnaires, guest portals, or direct communication, enabling hosts to personalize the guest experience.
The preferred methods and frequency of communication that guests can select, allowing for personalized guest experiences.
Data that a guest intentionally and proactively provides to a host or platform, such as preferences shared during booking.
Software used to manage interactions with guests, including communication, booking history, and preferences.