A plan for managing online reviews, including responding to both positive and negative feedback in a timely and professional manner to maintain a positive online reputation.
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Glossary Term: Online Reputation Management
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Actively monitoring, responding to, and managing guest reviews across various platforms, addressing concerns, highlighting positive feedback, and maintaining a strong online reputation.
The practice of monitoring, responding to, and leveraging reviews on Yelp to enhance the reputation and visibility of a short-term rental.
Monitoring, responding to, and managing guest reviews across various platforms to maintain a positive online reputation and attract future bookings.
The process of collecting, analyzing, and responding to guest feedback to improve the overall guest experience and identify areas for improvement.
A public profile on Facebook specifically for businesses, which can be utilized by short-term rental hosts to promote their property, engage with potential guests, and manage reviews.
A form of marketing for short-term rentals that relies on word-of-mouth referrals, social proof, and building a strong online reputation to attract potential guests.
Actively monitoring, responding to, and managing guest reviews across various platforms. This includes encouraging positive reviews, addressing negative feedback constructively, and using reviews to improve the guest experience.