The speed and efficiency with which a host or property manager responds to guest inquiries and messages through various communication channels.
Menu
Glossary Term: Messaging
56 posts
The exchange of information, inquiries, and updates between guests and hosts throughout the booking and stay process.
The preferred methods and frequency of communication that guests opt for when interacting with hosts, ranging from messaging platforms to email or phone calls.
The exchange of information, inquiries, and updates between guests and hosts throughout the booking process and duration of the stay.
An abbreviation for ‘Guest Communication System’. While not a standard term, it represents the importance of efficient communication tools for managing inquiries, bookings, and guest requests on platforms like Airbnb and VRBO.
The concept of ensuring smooth and effortless communication between hosts, guests, and any relevant third-party services throughout the entire short-term rental process. This often involves using technology like automated messaging, integrated platforms, and multi-lingual support.
The ongoing interaction between hosts and guests, encompassing booking inquiries, pre-arrival instructions, and post-stay feedback.
The use of software or platforms to automate communication with guests, such as sending booking confirmations, check-in instructions, and post-stay messages.
Digital platforms and software designed to streamline and enhance communication between hosts and their guests. These tools often include automated messaging, booking confirmations, check-in instructions, and a centralized inbox for inquiries.
The process of effectively communicating with short-term rental guests before, during, and after their stay, addressing inquiries, providing instructions, and resolving issues promptly.
Timely and clear communication between hosts and guests throughout the booking process, including inquiries, booking confirmations, pre-stay instructions, and post-stay follow-up, to ensure a smooth and enjoyable experience.