Highlights the significance of clear, timely, and effective communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
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Glossary Term: Messaging
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The exchange of information between hosts and guests before, during, and after a short-term rental booking, including inquiries, confirmations, and feedback.
The ongoing interaction between hosts and guests before, during, and after a booking, including inquiries, booking confirmations, check-in instructions, and feedback.
Features within the Airbnb and VRBO platforms that facilitate communication between hosts and guests before, during, and after a booking.
The exchange of information and interaction between hosts or property managers and guests throughout the booking and stay process.
Software or platforms that automate guest communication, such as sending check-in instructions, answering frequently asked questions, and providing local recommendations.
Pre-written messages designed to streamline host communication with guests, covering common inquiries, booking confirmations, check-in instructions, house rules, and post-stay follow-ups.
The use of internet-connected devices and platforms to facilitate communication with guests, such as smart speakers for providing information or messaging systems integrated with booking platforms.
Communication between hosts and guests through platform messaging systems or other channels, facilitating booking inquiries, check-in instructions, and support.
Effective and timely communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
The exchange of information and interactions between hosts and guests before, during, and after a short-term rental stay.
The preferred methods and frequency of communication for guests, such as email, text messaging, or in-app messaging, allowing hosts to tailor their interactions accordingly.