The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming for mutually satisfactory solutions and maintaining positive guest relationships.
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Glossary Term: Mediation
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A neutral third party who may be called upon to mediate disputes between short-term rental hosts, guests, and platforms like Airbnb or VRBO.
An independent professional who investigates and resolves complaints related to short-term rentals, acting as a mediator between guests, hosts, and platforms.
The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
Methods of resolving disputes between short-term rental hosts and guests outside of court, such as mediation or arbitration, often facilitated by platforms like Airbnb or VRBO.
The process of addressing and resolving conflicts or disagreements that may arise between hosts and guests, or between property managers and owners, related to short-term rental agreements.