A legal doctrine requiring landlords to maintain their rental properties in a habitable condition, ensuring basic living standards like plumbing, heating, and safety.
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Glossary Term: Maintenance
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The process of identifying, diagnosing, and resolving problems or issues that may arise during the operation of a vacation rental, such as maintenance requests, guest complaints, or technical difficulties.
A system of regular checks and balances to ensure that a vacation rental property consistently meets high standards of cleanliness, maintenance, and guest satisfaction.
The proactive upkeep and repair of short-term rental properties, utilizing technology and preventative measures to ensure guest satisfaction and minimize potential issues.
A request for maintenance or repair that requires immediate attention to address an issue that is impacting the habitability or safety of a short-term rental property.
Time-sensitive communication between hosts, guests, or property managers regarding critical issues that require immediate attention, such as emergencies or urgent maintenance requests.
Ensuring cleanliness and curb appeal by scheduling regular cleaning services for both sides of the street where a rental property is located.
Ensuring the cleanliness and proper upkeep of a short-term rental property between guest stays, often outsourced to professional services.
Regular upkeep and repairs to ensure the short-term rental property remains in good condition for guests.
A formal request submitted by a guest or identified by a host for repairs or upkeep required at the rental property during or after a guest’s stay.
Processes and procedures implemented by hosts or property managers to ensure the consistent quality of the guest experience, including cleanliness, maintenance, and communication standards.