A legal doctrine requiring landlords to maintain their rental properties in a habitable condition, ensuring basic living standards like plumbing, heating, and safety.
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Glossary Term: Maintenance
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The process of identifying, diagnosing, and resolving problems or issues that may arise during the operation of a vacation rental, such as maintenance requests, guest complaints, or technical difficulties.
A system of regular checks and balances to ensure that a vacation rental property consistently meets high standards of cleanliness, maintenance, and guest satisfaction.
The proactive upkeep and repair of short-term rental properties, utilizing technology and preventative measures to ensure guest satisfaction and minimize potential issues.
A request for maintenance or repair that requires immediate attention to address an issue that is impacting the habitability or safety of a short-term rental property.
Time-sensitive communication between hosts, guests, or property managers regarding critical issues that require immediate attention, such as emergencies or urgent maintenance requests.
Ensuring the cleanliness and proper upkeep of a short-term rental property between guest stays, often outsourced to professional services.
Regular upkeep and repairs to ensure the short-term rental property remains in good condition for guests.
Ensuring cleanliness and curb appeal by scheduling regular cleaning services for both sides of the street where a rental property is located.
A formal request submitted by a guest or identified by a host for repairs or upkeep required at the rental property during or after a guest’s stay.
Processes and procedures implemented by hosts or property managers to ensure the consistent quality of the guest experience, including cleanliness, maintenance, and communication standards.