Different communication channels used in short-term rental management, including in-app messaging, email, SMS, and phone calls.
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Glossary Term: Host Communication
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Communication from hosts that demonstrates an understanding of the needs and expectations of remote workers, providing prompt responses and helpful information.
Communicating with potential and existing guests in a way that acknowledges and addresses the specific concerns and preferences of the defined target market.
Effective and timely communication between hosts and guests throughout the entire short-term rental process, from initial inquiry to post-stay follow-up. This includes responding to messages promptly, providing clear instructions, and addressing any concerns or questions.
Emphasizes the importance of timely and effective communication between hosts and guests throughout the booking process and stay, fostering trust and enhancing the overall experience.
A dedicated area on a short-term rental listing where potential guests can ask the host specific questions about the property, amenities, or surrounding area.
The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
Proactive communication initiated by a host or property manager to guests, such as pre-arrival instructions, local recommendations, and follow-up messages.
Features within the Airbnb and VRBO platforms that facilitate communication between hosts and guests before, during, and after a booking.
The built-in communication platform on Airbnb and VRBO that allows hosts and guests to interact securely before, during, and after a booking.
The exchange of information and interactions between hosts and guests before, during, and after a short-term rental stay.
Prompt, clear, and helpful communication from hosts to guests throughout the entire booking process and stay.