A Hawaiian word meaning “family” that is often used in the short-term rental industry to emphasize the importance of creating a welcoming and hospitable environment for guests.
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Glossary Term: Hospitality
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A Hawaiian concept of family and community often used in short-term rental marketing to create a welcoming and inclusive atmosphere.
A Greek word that refers to the three levels of household, family, and property, often used in discussions of hospitality and the sharing economy.
A metaphorical term referencing the Norse god of the sea and wind, representing the unpredictable nature of the short-term rental market and the need for hosts to be adaptable and resilient.
The overall impression and satisfaction a guest has with their stay at a short-term rental, encompassing communication, cleanliness, amenities, and overall experience.
The art and science of crafting memorable and positive experiences for guests staying in short-term rentals. This encompasses all aspects of the guest journey, from pre-booking to post-stay, and focuses on creating a cohesive and delightful experience.
The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing concerns, and requesting feedback.
The proactive approach of anticipating and exceeding guest expectations throughout their entire short-term rental experience.
A thoughtful collection of local treats, essential items, and personalized touches that greet guests upon arrival, enhancing their experience and encouraging positive reviews.
A playful term for a male host who manages and interacts with guests at a short-term rental property.
The overall impression and satisfaction a guest has with their stay at a short-term rental property, encompassing all aspects from booking to checkout.
Additional items or services provided to guests to enhance their comfort and enjoyment, such as toiletries, Wi-Fi, parking, or breakfast.