The overall experience provided to guests during their stay, encompassing communication, cleanliness, amenities, and local recommendations.
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Glossary Term: Hospitality
109 posts
The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to post-stay follow-up.
Encompasses all aspects of a guest’s stay, from pre-booking communication to post-stay follow-up, aiming to provide a positive and memorable experience.
Hungarian term for “Personalized Experience,” emphasizing the importance of tailoring the short-term rental experience to meet the unique needs and preferences of each guest.
The collective sector encompassing all businesses and activities related to short-term rental accommodations, including property management, technology platforms, and hospitality services.
A recognition program by Airbnb that rewards hosts who consistently provide exceptional hospitality and meet specific performance criteria, such as high ratings and low cancellation rates.
Short for “Short-Term Vacation Experience,” it encompasses the overall experience of a guest staying in a short-term rental, encompassing all aspects from booking to check-out, including communication, cleanliness, amenities, and overall satisfaction.
A thoughtful welcome amenity provided to guests upon arrival, typically containing a selection of snacks and drinks.
The proactive approach of optimizing all aspects of a guest’s stay, from pre-booking to post-departure, to create a positive and memorable experience.
The overall experience of staying at a traditional Japanese inn, including the atmosphere, amenities, and cultural immersion.
An interior design and hospitality approach inspired by traditional Japanese Ryokans, emphasizing minimalist aesthetics, natural materials, and a tranquil atmosphere.
A Polish phrase meaning “of course,” emphasizing the importance of providing exceptional customer service and going above and beyond to meet guest expectations in the competitive short-term rental market.