The shared responsibility of responding to guest inquiries, providing information, and addressing concerns throughout the booking and stay process in a short-term rental, often handled by co-hosts or a property manager.
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Glossary Term: Guest Service
19 posts
The speed and efficiency with which a host or property manager responds to guest inquiries and messages through various communication channels.
A measure of how quickly and effectively a host communicates with and responds to inquiries and requests from potential and current guests.
A designation given to VRBO hosts who demonstrate a commitment to providing outstanding guest experiences, meeting performance standards, and maintaining high property quality.
A comprehensive guide for on-site staff or property managers outlining standard operating procedures, guest communication protocols, and emergency response plans.
A measure of how quickly and effectively a short-term rental host responds to guest inquiries, booking requests, and communication throughout the guest journey.
Providing assistance and problem-solving for guests outside of regular business hours. This is crucial for handling emergencies or urgent situations that may arise during a guest’s stay.